Frequently Asked Questions

How long does delivery take, and how much will it cost?

We ship all orders Royal Mail (2-3 business days).

How do I exchange an item?

In order to avoid disappointment, we recommend that you place a brand new order for any items you wish to exchange for. Then return the item that you want exchanged following our simple returns procedure.

What do I do if my items are faulty or damaged upon delivery?

We aim to ensure that all items are quality assured before we dispatch them. However, if an item is damaged or faulty, we ask for you to send us a picture of the damage via email. If the item meets our criteria then we ask you to send the item back over to us for a full refund

What payment methods do New Abundance London Accept?

We accept all debit cards including Visa, MasterCard and American Express.We also accept Paypal. For further details on payment please contact our customer services team by Clicking Here

Have any questions? Drop us a DM on Instagram or contact us at newabundancelondon@hotmail.com